Critical success factors for web-based organizational IT training systems

Hao Wang, Heng Xu, Hock Chuan Chan, Ling Chen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations


Over the years, organizational training plays an important role in human resource management in firms and organizations. With the rapidly changing technology and the increasing business demands, organizations especially IT departments have been investing greatly in web-based training. However, a successful web-based training system depends not only on the willingness from management, but also on IT infrastructure and employee acceptance, which is determined by many factors such as the degree of courseware customization and the level of collaboration. In this study, propositions on the critical success factors of a web-based training system were raised and verified in a case-study involving two web-based courses in a large corporate IT department. The case study method is used to contrast between two modules, and demonstrate the critical success factors for the web-based IT training in a corporate environment. Four factors were identified including management involvement and support, courseware customization, level of collaboration and effective and consistent IT infrastructure. The insights gained and lessons learnt from this case study may hold valuable implications for both research and practice.

Original languageEnglish (US)
Title of host publicationAdvances in Web-Based Learning - 1st International Conference, ICWL 2002, Proceedings
EditorsJoseph Fong, Chu Ting Cheung, Hong Va Leong, Qing Li
PublisherSpringer Verlag
Number of pages12
ISBN (Electronic)3540440410, 9783540440413
StatePublished - 2002
Event1st International Conference on Web-Based Learning, ICWL 2002 - Hong Kong, China
Duration: Aug 17 2002Aug 19 2002

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Other1st International Conference on Web-Based Learning, ICWL 2002
CityHong Kong

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • General Computer Science


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