Cultivating inclusive remote workplaces: A serial mediation analysis of employee outcomes

The transformation of traditional workplace arrangements has introduced unique challenges for fostering inclusion and retaining organizational identification among remote workers. This study examines how inclusion climate influences employee outcomes in remote work settings - a context that has become increasingly prevalent yet remains understudied in terms of inclusion dynamics. Through a two-wave study involving a sample of 156 remote workers, we find that organizational identification mediates the relationship between perceived inclusion climate and well-being. Furthermore, we demonstrate that subjective well-being mediates the relationship between organizational identification and key employee outcomes, namely job satisfaction, organizational citizenship behaviors, and employee retaliation. Importantly, our results reveal a serial mediation effect, where organizational identification and subjective well-being sequentially mediate the relationship between perceived inclusion climate and both job satisfaction and employee retaliation. These findings contribute to our understanding of the mechanisms through which inclusion influences remote workers' well-being and behavior.