TY - GEN
T1 - Customers' satisfaction diagnosis for higher vocational education curriculum evaluation based on GAP-QFD
AU - Zheng, Zhong
AU - Shan, Xiao Fei
AU - Qiu, Robin G.
AU - Mi, Chuan Min
PY - 2011
Y1 - 2011
N2 - Education is an important part of modern service industry. After reviewing the present status of higher vocational education and analyzing the problems existing in curriculum set by higher vocational education in china, we proposed the GAP-QFD educational service satisfaction diagnosis model from the perspective of service satisfaction diagnosis in education. QFD is used to expand the functions of the quality of educational services while GAP model is used to measure the quality. In the case study section, we made a questionnaire survey about students' satisfaction for the curriculum set by a Nanjing higher vocational school. Then by using the GAP-QFD educational service satisfaction diagnosis model, we presented some analytical findings, and discussed the direction of curriculum reform.
AB - Education is an important part of modern service industry. After reviewing the present status of higher vocational education and analyzing the problems existing in curriculum set by higher vocational education in china, we proposed the GAP-QFD educational service satisfaction diagnosis model from the perspective of service satisfaction diagnosis in education. QFD is used to expand the functions of the quality of educational services while GAP model is used to measure the quality. In the case study section, we made a questionnaire survey about students' satisfaction for the curriculum set by a Nanjing higher vocational school. Then by using the GAP-QFD educational service satisfaction diagnosis model, we presented some analytical findings, and discussed the direction of curriculum reform.
UR - https://www.scopus.com/pages/publications/80155124201
UR - https://www.scopus.com/inward/citedby.url?scp=80155124201&partnerID=8YFLogxK
U2 - 10.1109/GSIS.2011.6043967
DO - 10.1109/GSIS.2011.6043967
M3 - Conference contribution
AN - SCOPUS:80155124201
SN - 9781612844886
T3 - Proceedings of 2011 IEEE International Conference on Grey Systems and Intelligent Services, GSIS'11 - Joint with the 15th WOSC International Congress on Cybernetics and Systems
SP - 767
EP - 771
BT - Proceedings of 2011 IEEE International Conference on Grey Systems and Intelligent Services, GSIS'11 - Joint with the 15th WOSC International Congress on Cybernetics and Systems
T2 - Joint Conference of the 15th WOSC International Congress on Cybernetics and Systems and 2011 IEEE International Conference on Grey Systems and Intelligent Services, GSIS'11
Y2 - 15 September 2011 through 18 September 2011
ER -