Decoding Paradoxes in Digital Government: Strategies for the Pursuit of Public Value

This study aims to analyze the complexities of paradoxes in digital government. Through a focused analysis of 34 selected articles, adhering to PRISMA guidelines, it codifies seven paradoxes, categorized into “internal governance paradoxes” and “external engagement paradoxes.” These paradoxes arise from conflicting values among governments, employees, citizens, and businesses, reflecting both the intricacies of decision-making within government organizations and the dynamics of their interactions with external stakeholders. It also proposes a handling strategy that guides stakeholders in collaboratively pursuing public value through interventions in technology, organization, and environment (TOE), paving the way for more effective and coherent digital governance strategies.