Development and testing of patient satisfaction measure for inpatient psychiatry care

Sharon Woodring; Rosemary C. Polomano; Brigette F. Haagen; Marsha M. Haack; Richard R. Nunn; Gary L. Miller; Mary Anne Zarefoss; T. Ling Tan

doi:10.1097/00001786-200404000-00011

Development and testing of patient satisfaction measure for inpatient psychiatry care

Sharon Woodring, Rosemary C. Polomano, Brigette F. Haagen, Marsha M. Haack, Richard R. Nunn, Gary L. Miller, Mary Anne Zarefoss, T. Ling Tan

Research output: Contribution to journal › Article › peer-review

33 Scopus citations

Abstract

Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.

Original language	English (US)
Pages (from-to)	137-148
Number of pages	12
Journal	Journal of Nursing Care Quality
Volume	19
Issue number	2
DOIs	https://doi.org/10.1097/00001786-200404000-00011
State	Published - Jan 1 2004

All Science Journal Classification (ASJC) codes

Nursing(all)

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10.1097/00001786-200404000-00011

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author = "Sharon Woodring and Polomano, {Rosemary C.} and Haagen, {Brigette F.} and Haack, {Marsha M.} and Nunn, {Richard R.} and Miller, {Gary L.} and Zarefoss, {Mary Anne} and Tan, {T. Ling}",

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AU - Nunn, Richard R.

AU - Miller, Gary L.

AU - Zarefoss, Mary Anne

AU - Tan, T. Ling

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AB - Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.

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Development and testing of patient satisfaction measure for inpatient psychiatry care

Abstract

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