Development and testing of patient satisfaction measure for inpatient psychiatry care

Sharon Woodring; Rosemary C. Polomano; Brigette F. Haagen; Marsha M. Haack; Richard R. Nunn; Gary L. Miller; Mary Anne Zarefoss; T. Ling Tan

doi:10.1097/00001786-200404000-00011

Development and testing of patient satisfaction measure for inpatient psychiatry care

Sharon Woodring
, Rosemary C. Polomano
, Brigette F. Haagen
, Marsha M. Haack
, Richard R. Nunn
, Gary L. Miller
, Mary Anne Zarefoss
, T. Ling Tan

Research output: Contribution to journal › Article › peer-review

36 Scopus citations

Abstract

Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.

Original language	English (US)
Pages (from-to)	137-148
Number of pages	12
Journal	Journal of Nursing Care Quality
Volume	19
Issue number	2
DOIs	https://doi.org/10.1097/00001786-200404000-00011
State	Published - 2004

All Science Journal Classification (ASJC) codes

General Nursing

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10.1097/00001786-200404000-00011

Cite this

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abstract = "Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.",

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AU - Woodring, Sharon

AU - Polomano, Rosemary C.

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AU - Nunn, Richard R.

AU - Miller, Gary L.

AU - Zarefoss, Mary Anne

AU - Tan, T. Ling

PY - 2004

Y1 - 2004

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Development and testing of patient satisfaction measure for inpatient psychiatry care

Abstract

All Science Journal Classification (ASJC) codes

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