TY - GEN
T1 - Digital doctors and robot receptionists
T2 - 2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019
AU - Gambino, Andrew
AU - Shyam Sundar, S.
AU - Kim, Jinyoung
N1 - Funding Information:
This research was supported by the U. S. National Science Foundation (NSF) via Standard Grant No. CNS-1450500.
Publisher Copyright:
© 2019 Copyright is held by the owner/author(s).
PY - 2019/5/2
Y1 - 2019/5/2
N2 - Advances in artificial intelligence offer the promise of accessibility, precision, and personalized care in health settings. However, growth in technology has not translated to commensurate growth in automation of healthcare facilities. To gain a better understanding of user psychology behind the acceptance of automation in clinics, a 3 (Role: Receptionist, Nurse, Doctor) x 3 (Digital Agent Representation: Human, Avatar, Robot) factorial experiment (N = 283) was conducted. Results suggest that the digital nature of the interaction overpowers any individual role effects, with acceptance depending upon individual traits (belief in machine heuristic; power usage). Implications for theory and the design of digital healthcare facilities are discussed.
AB - Advances in artificial intelligence offer the promise of accessibility, precision, and personalized care in health settings. However, growth in technology has not translated to commensurate growth in automation of healthcare facilities. To gain a better understanding of user psychology behind the acceptance of automation in clinics, a 3 (Role: Receptionist, Nurse, Doctor) x 3 (Digital Agent Representation: Human, Avatar, Robot) factorial experiment (N = 283) was conducted. Results suggest that the digital nature of the interaction overpowers any individual role effects, with acceptance depending upon individual traits (belief in machine heuristic; power usage). Implications for theory and the design of digital healthcare facilities are discussed.
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U2 - 10.1145/3290607.3312916
DO - 10.1145/3290607.3312916
M3 - Conference contribution
AN - SCOPUS:85067304961
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 4 May 2019 through 9 May 2019
ER -
