Digital ecosystems for business e-services in knowledge-intensive firms

Youakim Badr, Yong Peng, Frédérique Biennier

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations


In this day and age, firms compete by the skills and knowledge of their employees to deliver a range of customized solutions to meet their clients' needs. Knowledgeable workers thereby play a pivotal role in today's knowledge-based economy. In knowledge-intensive business service (KIBS) firms, service providers exchange explicit knowledge with service customers through various delivery channels. Information and communication technologies have led to the development of various delivery channels to provide e-services to customers and, consequently, the emergence of digital ecosystems fostering the flourishing of knowledge-intensive firms. In this paper, we study the development of digital ecosystems of business services. We particularly examine the design of the digital business ecosystem as a holistic system consisting of distributed and fine-grained elements, known as service systems. Based on the challenging characteristics of services, a service system exhibits its computational features in terms of Software-as-a-Service components and exchanges business knowledge encapsulated as business artifacts.

Original languageEnglish (US)
Title of host publicationBusiness System Management and Engineering
Subtitle of host publicationFrom Open Issues to Applications
Number of pages16
StatePublished - 2012
EventInternational Workshop on Business System Management and Engineering, BSME 2010 - Malaga, Spain
Duration: Jun 28 2010Jun 28 2010

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume7350 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


ConferenceInternational Workshop on Business System Management and Engineering, BSME 2010

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • General Computer Science


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