TY - GEN
T1 - Digital ecosystems for business e-services in knowledge-intensive firms
AU - Badr, Youakim
AU - Peng, Yong
AU - Biennier, Frédérique
PY - 2012
Y1 - 2012
N2 - In this day and age, firms compete by the skills and knowledge of their employees to deliver a range of customized solutions to meet their clients' needs. Knowledgeable workers thereby play a pivotal role in today's knowledge-based economy. In knowledge-intensive business service (KIBS) firms, service providers exchange explicit knowledge with service customers through various delivery channels. Information and communication technologies have led to the development of various delivery channels to provide e-services to customers and, consequently, the emergence of digital ecosystems fostering the flourishing of knowledge-intensive firms. In this paper, we study the development of digital ecosystems of business services. We particularly examine the design of the digital business ecosystem as a holistic system consisting of distributed and fine-grained elements, known as service systems. Based on the challenging characteristics of services, a service system exhibits its computational features in terms of Software-as-a-Service components and exchanges business knowledge encapsulated as business artifacts.
AB - In this day and age, firms compete by the skills and knowledge of their employees to deliver a range of customized solutions to meet their clients' needs. Knowledgeable workers thereby play a pivotal role in today's knowledge-based economy. In knowledge-intensive business service (KIBS) firms, service providers exchange explicit knowledge with service customers through various delivery channels. Information and communication technologies have led to the development of various delivery channels to provide e-services to customers and, consequently, the emergence of digital ecosystems fostering the flourishing of knowledge-intensive firms. In this paper, we study the development of digital ecosystems of business services. We particularly examine the design of the digital business ecosystem as a holistic system consisting of distributed and fine-grained elements, known as service systems. Based on the challenging characteristics of services, a service system exhibits its computational features in terms of Software-as-a-Service components and exchanges business knowledge encapsulated as business artifacts.
UR - http://www.scopus.com/inward/record.url?scp=84866382230&partnerID=8YFLogxK
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U2 - 10.1007/978-3-642-32439-0_2
DO - 10.1007/978-3-642-32439-0_2
M3 - Conference contribution
AN - SCOPUS:84866382230
SN - 9783642324383
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 16
EP - 31
BT - Business System Management and Engineering
T2 - International Workshop on Business System Management and Engineering, BSME 2010
Y2 - 28 June 2010 through 28 June 2010
ER -