Discount or disservice? discount usability analysis - evaluation at a bargain price or simply damaged merchandise?

Wayne D. Gray, Michael E. Atwood, Carolanne Fisher, Jakob Nielsen, John M. Carroll, John Long

Research output: Contribution to conferencePaperpeer-review

5 Scopus citations


The panel will focus on Jakob Nielsen's Discount Usability approach and guidelines. Nielsen has single handily restored guidelines to CHI. After being discredited because of the sheer impracticality of using 1000+ guidelines, Nielsen has been working hard to convince practitioners that all they need to know about usability can be summarized in 10 guidelines. This may be a real disservice. While using 10 guidelines may be better than using none, do people who have learned Nielsen's 10 think that they now know all they need to know about usability? The panel proposes a wide-ranging, public discussion of these issues.

Original languageEnglish (US)
Number of pages2
StatePublished - 1995
EventProceedings of the Conference on Human Factors in Computing Systems. Part 2 (of 2) - Denver, CO, USA
Duration: May 7 1995May 11 1995


OtherProceedings of the Conference on Human Factors in Computing Systems. Part 2 (of 2)
CityDenver, CO, USA

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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