Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting

Keyphrases

• Customer Dissatisfaction 100%
• Discrete Negative Emotions 100%
• Negative Customers 100%
• Consumer Coping 33%
• Failure Attribution 33%
• Negative Word-of-mouth Intention 33%
• Internal Cause 33%
• External Causes 33%
• Failure Locus 33%

Social Sciences

• Emotions 100%
• Emotional Response 25%
• Authors 25%
• Coping 25%

Psychology

• Coping 100%