Do we do it well? A bibliographic essay on the evaluation of reference effectiveness

Emily L. Rimland

doi:10.1300/J120v47n98_05

Do we do it well? A bibliographic essay on the evaluation of reference effectiveness

Emily L. Rimland

University Libraries - University Park

Research output: Contribution to journal › Review article › peer-review

8 Scopus citations

Abstract

This bibliographic essay examines recent (1994-2006) research into the evaluation of reference effectiveness. Different methods for evaluating traditional in-person reference services are compared and contrasted from an unobtrusive or obtrusive methodology perspective, including those that use the "Willingness to Return" factor and the Wisconsin-Ohio Reference Evaluation Program (WOREP). A review of emerging trends is provided as well as recommendations for future research.

Original language	English (US)
Pages (from-to)	41-55
Number of pages	15
Journal	Reference Librarian
Volume	47
Issue number	2
DOIs	https://doi.org/10.1300/J120v47n98_05
State	Published - Oct 2 2007

All Science Journal Classification (ASJC) codes

Library and Information Sciences

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10.1300/J120v47n98_05

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AB - This bibliographic essay examines recent (1994-2006) research into the evaluation of reference effectiveness. Different methods for evaluating traditional in-person reference services are compared and contrasted from an unobtrusive or obtrusive methodology perspective, including those that use the "Willingness to Return" factor and the Wisconsin-Ohio Reference Evaluation Program (WOREP). A review of emerging trends is provided as well as recommendations for future research.

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Do we do it well? A bibliographic essay on the evaluation of reference effectiveness

Abstract

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