Abstract
This bibliographic essay examines recent (1994-2006) research into the evaluation of reference effectiveness. Different methods for evaluating traditional in-person reference services are compared and contrasted from an unobtrusive or obtrusive methodology perspective, including those that use the "Willingness to Return" factor and the Wisconsin-Ohio Reference Evaluation Program (WOREP). A review of emerging trends is provided as well as recommendations for future research.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 41-55 |
| Number of pages | 15 |
| Journal | Reference Librarian |
| Volume | 47 |
| Issue number | 2 |
| DOIs | |
| State | Published - Oct 2 2007 |
All Science Journal Classification (ASJC) codes
- Library and Information Sciences