TY - GEN
T1 - Document-level multi-aspect sentiment classification for online reviews of medical experts
AU - Shi, Tian
AU - Wang, Suhang
AU - Rakesh, Vineeth
AU - Reddy, Chandan K.
N1 - Publisher Copyright:
© 2019 Association for Computing Machinery.
PY - 2019/11/3
Y1 - 2019/11/3
N2 - In the era of big data, online doctor review platforms, which enable patients to give feedback to their doctors, have become one of the most important components in healthcare systems. On one hand, they help patients to choose their doctors based on the experience of others. On the other hand, they help doctors to improve the quality of their service. Moreover, they provide important sources for us to discover common concerns of patients and existing problems in clinics, which potentially improve current healthcare systems. In this paper, we systematically investigate the dataset from one of such review platform, namely, ratemds.com, where each review for a doctor comes with an overall rating and ratings of four different aspects. A comprehensive statistical analysis is conducted first for reviews, ratings, and doctors. Then, we explore the content of reviews by extracting latent topics related to different aspects with unsupervised topic modeling techniques. As the core component of this paper, we propose a multi-task learning framework for the document-level multi-aspect sentiment classification. This task helps us to not only recover missing aspect-level ratings and detect inconsistent rating scores but also identify aspect-keywords for a given review based on ratings. The proposed model takes both features of doctors and aspect-keywords into consideration. Extensive experiments have been conducted on two subsets of ratemds dataset to demonstrate the effectiveness of the proposed model.
AB - In the era of big data, online doctor review platforms, which enable patients to give feedback to their doctors, have become one of the most important components in healthcare systems. On one hand, they help patients to choose their doctors based on the experience of others. On the other hand, they help doctors to improve the quality of their service. Moreover, they provide important sources for us to discover common concerns of patients and existing problems in clinics, which potentially improve current healthcare systems. In this paper, we systematically investigate the dataset from one of such review platform, namely, ratemds.com, where each review for a doctor comes with an overall rating and ratings of four different aspects. A comprehensive statistical analysis is conducted first for reviews, ratings, and doctors. Then, we explore the content of reviews by extracting latent topics related to different aspects with unsupervised topic modeling techniques. As the core component of this paper, we propose a multi-task learning framework for the document-level multi-aspect sentiment classification. This task helps us to not only recover missing aspect-level ratings and detect inconsistent rating scores but also identify aspect-keywords for a given review based on ratings. The proposed model takes both features of doctors and aspect-keywords into consideration. Extensive experiments have been conducted on two subsets of ratemds dataset to demonstrate the effectiveness of the proposed model.
UR - http://www.scopus.com/inward/record.url?scp=85075420913&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85075420913&partnerID=8YFLogxK
U2 - 10.1145/3357384.3357828
DO - 10.1145/3357384.3357828
M3 - Conference contribution
AN - SCOPUS:85075420913
T3 - International Conference on Information and Knowledge Management, Proceedings
SP - 2723
EP - 2731
BT - CIKM 2019 - Proceedings of the 28th ACM International Conference on Information and Knowledge Management
PB - Association for Computing Machinery
T2 - 28th ACM International Conference on Information and Knowledge Management, CIKM 2019
Y2 - 3 November 2019 through 7 November 2019
ER -