E-Ticketing Technology in Construction Projects: Adoption, Benefits, and Challenges

Electronic ticketing (E-ticketing) is the process of digital ticket delivery, and it can be combined with different technologies to produce a wide variety of benefits in the construction transportation industry. Many transportation departments and agencies are not willing to adopt this technology due to some limitations imposed by technology or organization policies. Therefore, the aim of this paper is to perform analysis of E-Ticketing adoption and its changes during the Covid-19 pandemic, evaluate the benefits and limitations of the technology, and determine the technology integration with other available automation platforms in construction industry. The outcome of study will help in validating that the primary uses of E-ticketing are not safety and documentation; it is also a tool for rendering automated inspections and reducing the cost and increasing the overall quality of transportation construction projects during and after the pandemic. This study incorporated an extensive literature review on policies, memos, guidelines, news articles, and research publications pertaining to the limitations, benefits, and key technologies that can be integrated into E-ticketing platforms. A qualitative analysis of recent technological trends indicated that intelligent compaction, drone surveying, infrared sensors, advanced imaging, and thermal profilers can be integrated into an E-ticketing platform to extract better results that are paramount to a project's success. Four findings from this study will assist project stakeholders in developing guidelines and policies, reducing costs, and increasing the overall safety of the project. The main contribution of the paper is a framework for the platform that combines E-ticketing and other emerging technologies to facilitate efficient automated inspections, billing, and telematics in the construction transportation industry.