Effect of domain on usage patterns and perceptions of the Internet: Focusing on healthcare professionals

Julie A. Jacko, Andrew L. Sears, Suellyn J. Sorensen

Research output: Contribution to journalConference articlepeer-review

2 Scopus citations


Several studies have explored user perceptions of the Internet. These studies gathered demographic data, likes, dislikes, and ideas for changes that would make the World-Wide Web more effective and appealing. Unfortunately, the sampling strategies utilized in these previous studies result in biases toward more experienced Internet users. This is acceptable if the users of your system are familiar with the Internet, but provides little useful information about less experienced users. In this study we replicated portions of an earlier study with a new user population by exploring usage patterns and perceptions of the Internet and WWW within the healthcare industry. Our results differ significantly from those reported earlier highlighting the importance of the sampling strategy utilized when gathering such information. When compared to the results of the previous study, healthcare professionals use the Internet less; expressed different likes, dislikes, and difficulties; had less confidence in their knowledge about the WWW tools they use; and felt that different enhancements would be useful.

Original languageEnglish (US)
Pages (from-to)521-525
Number of pages5
JournalProceedings of the Human Factors and Ergonomics Society
StatePublished - Dec 1 1998
EventProceedings of the 1998 42nd Annual Meeting 'Human Factors and Ergonomics Society' - Chicago, IL, USA
Duration: Oct 5 1998Oct 9 1998

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics


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