Emotionally Charged: How to Lead in the New World of Work

Leaders are confronted with more emotional demands than ever, due to changes in the way people work, who they work with, and why they work. Emotionally Charged provides a comprehensive guide to help leaders and those who support them appreciate and navigate these exceptional new emotional demands. Each chapter equips readers with evidence-based insights and tools for building and applying the advanced emotional skills for effective leadership today, from regulating emotions in yourself and others to navigating emotionally charged work events effectively. Throughout the book, the authors delve into critical leadership topics such as emotional labor, authenticity, stress and recovery, emotion regulation, and self-compassion. They offer evidence-based strategies and techniques for leaders to thrive in the new world of work. Their guidance includes managing difficult conversations like communicating difficult feedback or handling layoffs, supporting employees struggling with personal challenges and mental health, and building connection and trust virtually. They also share specific strategies for leveraging diversity and building inclusive teams, and managing the new tensions and stressors introduced by advanced technologies such as AI. Through a blend of scientific evidence and practical advice, this book equips leaders with the tools and insights needed to navigate the complex emotional landscape at work, fostering healthy and productive work environments in the 21st century.