End-user perceptions of quality and information technology in health care

James A. Rodger, Parag C. Pendharkar, David J. Paper

Research output: Contribution to journalArticlepeer-review

5 Scopus citations


The results of a field study investigating the impact of the extent of use, staff scheduling, and the adoption of quality control mechanisms (QCM) on end-user perceptions of information technology (IT) in a health care environment are presented. A multivariate model was developed and tested using multiple regression analysis on 47 hospital information system (HIS) end-users. Three specific hypotheses are proposed and tested. Data analyses indicate that end user perceptions depend on two factors: the end-user usage of IT, and the adoption of formal quality control mechanisms. Based on the research results, several suggestions are made to improve the likelihood of successful IT implementation in the health care industry.

Original languageEnglish (US)
Pages (from-to)133-147
Number of pages15
JournalJournal of High Technology Management Research
Issue number2
StatePublished - Sep 1 1996

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Strategy and Management
  • Information Systems and Management
  • Marketing
  • Management of Technology and Innovation


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