End-user perceptions of quality and information technology in health care

James A. Rodger; Parag C. Pendharkar; David J. Paper

doi:10.1016/S1047-8310(96)90001-2

End-user perceptions of quality and information technology in health care

James A. Rodger, Parag C. Pendharkar, David J. Paper

School of Business Administration (Harrisburg)

Research output: Contribution to journal › Article › peer-review

5 Scopus citations

Abstract

The results of a field study investigating the impact of the extent of use, staff scheduling, and the adoption of quality control mechanisms (QCM) on end-user perceptions of information technology (IT) in a health care environment are presented. A multivariate model was developed and tested using multiple regression analysis on 47 hospital information system (HIS) end-users. Three specific hypotheses are proposed and tested. Data analyses indicate that end user perceptions depend on two factors: the end-user usage of IT, and the adoption of formal quality control mechanisms. Based on the research results, several suggestions are made to improve the likelihood of successful IT implementation in the health care industry.

Original language	English (US)
Pages (from-to)	133-147
Number of pages	15
Journal	Journal of High Technology Management Research
Volume	7
Issue number	2
DOIs	https://doi.org/10.1016/S1047-8310(96)90001-2
State	Published - Sep 1 1996

All Science Journal Classification (ASJC) codes

Computer Science Applications
Strategy and Management
Information Systems and Management
Marketing
Management of Technology and Innovation

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10.1016/S1047-8310(96)90001-2

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End-user perceptions of quality and information technology in health care

Abstract

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