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Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases
Sarah (Sa’arah) Alhouti
, Kristina (Kris) Lindsey Hall
, Thomas L. Baker
Division of Social Sciences (Abington)
Research output
:
Contribution to journal
›
Article
›
peer-review
6
Scopus citations
Overview
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Dive into the research topics of 'Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases'. Together they form a unique fingerprint.
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Keyphrases
Corporate Social Responsibility
100%
Service Recovery
100%
Purchase Intention
100%
Prosocial
100%
Service Failure
40%
Design Methodology
20%
Motivation
20%
Backlash
20%
Novel Mechanism
20%
Recovery Strategy
20%
Perceived Corporate Social Responsibility
20%
Amazon Mechanical Turk
20%
Experimental Design Method
20%
Utilitarian
20%
Service Marketer
20%
Monetary Compensation
20%
Compensation Strategy
20%
Social Sciences
Luxuries
100%
Corporate Social Responsibility
100%
Psychology
Social Responsibility
100%
Economics, Econometrics and Finance
Corporate Social Responsibility
100%