Evaluating alternative service delivery models and the role of performance measurement in defining service level agreements for it infrastructure services

Keyphrases

• Performance Measures 100%
• Performance Measurement 100%
• Service Level Agreement 100%
• Infrastructure as a Service 100%
• Service Interactions 100%
• IT Infrastructure 100%
• Service Delivery Models 100%
• Service-oriented 66%
• Information Technology Infrastructure 66%
• Demand Heterogeneity 66%
• Performance Evaluation 33%
• Information Technology 33%
• Resource Allocation 33%
• Design Measures 33%
• User Groups 33%
• Interdependence 33%
• Service Delivery 33%
• Fixed Price 33%
• Pricing Decision 33%
• Performance Metrics 33%
• Service Design 33%
• Service Package 33%
• Service Model 33%
• Demand Response 33%
• Structure Performance 33%
• Effort Allocation 33%
• Demand Variation 33%
• Demand Variance 33%
• Contract Structure 33%
• Incentive Design 33%

Computer Science

• Performance Measure 100%
• Service Delivery 100%
• Service-Level Agreement 100%
• Service Interaction 100%
• Technology Infrastructure 66%
• Performance Evaluation 33%
• Interdependence 33%
• Performance Metric 33%
• Service Design 33%
• Resource Allocation 33%
• Service Model 33%

Social Sciences

• Package Services 25%