Examining the antecedents of destination loyalty in a forest setting

Joohyun Lee, Alan R. Graefe, Robert C. Burns

Research output: Contribution to journalArticlepeer-review

186 Scopus citations

Abstract

Loyalty has become a critical part of leisure research due to increasing competition in the field and the recognition of the importance of loyal visitors. To further develop loyalty research, this study looks at the issue of destination loyalty in a forest setting. It specifically focuses on revealing the formation of attitudinal, conative, and behavioral loyalty and the relationship between destination loyalty and related concepts that influence the strength of loyalty: service quality, satisfaction, and activity involvement. Six hypotheses were tested to represent the relationships among six factors. Forest recreationists who perceive high service quality tend to have high satisfaction and activity involvement that lead to destination loyalty. The findings also substantiated the conceptual framework of loyalty formation.

Original languageEnglish (US)
Pages (from-to)463-481
Number of pages19
JournalLeisure Sciences
Volume29
Issue number5
DOIs
StatePublished - Oct 2007

All Science Journal Classification (ASJC) codes

  • Environmental Science (miscellaneous)
  • Sociology and Political Science
  • Tourism, Leisure and Hospitality Management

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