TY - JOUR
T1 - Expectations for care
T2 - older adults' satisfaction with and trust in health care providers.
AU - Hupcey, Judith E.
AU - Clark, Mary Beth
AU - Hutcheson, Cristina R.
AU - Thompson, Virginia L.
PY - 2004/11
Y1 - 2004/11
N2 - This study sought to determine whether community-dwelling older adults' expectations for care were met by identifying factors that influence trust in and satisfaction with health care providers. Data were collected using a demographic questionnaire and focus group methodology. A total of 39 older adults participated in 8 focus groups. Three categories of themes were identified: a sense of personal touch, technical proficiency, and environmental factors. These categories related to individual providers or practice environments. When providers and practice settings met expectations for care, then the elderly individual was satisfied. Trust was more complex, as the older adults indicated they could be satisfied but not trust providers or they could trust providers but not be satisfied. Implications for practice include spending quality time with older adults and treating them as individuals.
AB - This study sought to determine whether community-dwelling older adults' expectations for care were met by identifying factors that influence trust in and satisfaction with health care providers. Data were collected using a demographic questionnaire and focus group methodology. A total of 39 older adults participated in 8 focus groups. Three categories of themes were identified: a sense of personal touch, technical proficiency, and environmental factors. These categories related to individual providers or practice environments. When providers and practice settings met expectations for care, then the elderly individual was satisfied. Trust was more complex, as the older adults indicated they could be satisfied but not trust providers or they could trust providers but not be satisfied. Implications for practice include spending quality time with older adults and treating them as individuals.
UR - http://www.scopus.com/inward/record.url?scp=16644363051&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=16644363051&partnerID=8YFLogxK
U2 - 10.3928/0098-9134-20041101-11
DO - 10.3928/0098-9134-20041101-11
M3 - Article
C2 - 15575190
AN - SCOPUS:16644363051
SN - 0098-9134
VL - 30
SP - 37
EP - 45
JO - Journal of gerontological nursing
JF - Journal of gerontological nursing
IS - 11
ER -