Exploring antecedents and consequences of job crafting

Haemi Kim, Jinyoung Im, Hailin Qu

Research output: Contribution to journalArticlepeer-review

72 Scopus citations


This study aims to assess the effects of different types of predictors—factors related to organizations, tasks, and individuals—on the three facets of job crafting and to evaluate the impact of job crafting on customer-contact employees’ job satisfaction. A paper and pencil survey was conducted targeting customer-contact employees working in five-star hotels located in Seoul, South Korea. A total of 327 responses were collected and analyzed using structural equation modeling. The results indicated that autonomy and creative self-efficacy positively influence each of the three facets of job crafting whereas perceived organizational support only impacts cognitive crafting. Moreover, task crafting is not associated with job satisfaction while the other two facets of job crafting are. The theoretical and managerial implications are discussed further in the study.

Original languageEnglish (US)
Pages (from-to)18-26
Number of pages9
JournalInternational Journal of Hospitality Management
StatePublished - Sep 2018

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management


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