Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process

Keyphrases

• Perceived Performance 100%
• Consumer Satisfaction 100%
• Value-laden 33%
• Expectation Disconfirmation 33%
• Used Value 16%
• Causal Link 16%
• Predictors of Satisfaction 16%
• Perceived Satisfaction 16%
• Purchase Satisfaction 16%
• Measurement Artifacts 16%
• Satisfaction Judgment 16%
• Overall Satisfaction 16%

Psychology

• Disconfirmation of Expectations 100%