Factors associated with perceived patient-provider communication quality among Puerto Ricans

William A. Calo, Ana P. Ortiz, Vivian Colon-Lopez, Sarah Krasny, Guillemo Tortolero-Luna

Research output: Contribution to journalArticlepeer-review

11 Scopus citations


Patient-provider communication is an important factor influencing patients' health outcomes. This study examined the relationship between patient-provider communication quality and sociodemographic, health care access, trusted information sources, and health status variables. Data were from a representative sample of 450 Puerto Rican adults who participated in the Health Information National Trends Survey. A composite score rating perceived patient-provider communication quality was created from five items (Cronbach's alpha = 0.87). A multivariate linear regression analysis was conducted. Patient-provider communication ratings were lower among the unemployed (p = 0.049), those who do not trust a lot in the information provided by their providers (p = 0.003), and respondents with higher depressive symptoms scores (p = 0.036). Perceived patient-provider communication quality, however, was higher among respondents who visited their providers five or more times in the last year (p = 0.023). Understanding patient perceptions of provider communication may serve to develop system-level interventions aimed at eliminating communication disparities and improving patients' health outcomes.

Original languageEnglish (US)
Pages (from-to)491-502
Number of pages12
JournalJournal of Health Care for the Poor and Underserved
Issue number2
StatePublished - May 2014

All Science Journal Classification (ASJC) codes

  • Public Health, Environmental and Occupational Health


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