TY - GEN
T1 - Flag and flaggability in automated moderation the case of reporting toxic behavior in an online game community
AU - Kou, Yubo
AU - Gui, Xinning
N1 - Publisher Copyright:
© 2021 ACM.
PY - 2021/5/6
Y1 - 2021/5/6
N2 - Online platforms rely upon users or automated tools to fag toxic behaviors, the very frst step in online moderation. While much recent research has examined online moderation, the role of fag remains poorly understood. This question becomes even more urgent in automated moderation, where fagging becomes a primary source of human judgment. We conducted a qualitative study of fagging practices in League of Legends (LoL), a popular eSports game. We found stark diferences between how fag is designed to identify toxicity, and faggability, or how players use and appropriate fag. Players distrust fag, but also appropriate fag for instrumental purposes. Thus, faggability diverges decidedly from the conception of toxicity, and must be understood within the highly competitive gaming context of LoL. These fndings help shed light on the situated nature of faggability, the role of fag in online moderation, as well as implications for designing fag and moderation.
AB - Online platforms rely upon users or automated tools to fag toxic behaviors, the very frst step in online moderation. While much recent research has examined online moderation, the role of fag remains poorly understood. This question becomes even more urgent in automated moderation, where fagging becomes a primary source of human judgment. We conducted a qualitative study of fagging practices in League of Legends (LoL), a popular eSports game. We found stark diferences between how fag is designed to identify toxicity, and faggability, or how players use and appropriate fag. Players distrust fag, but also appropriate fag for instrumental purposes. Thus, faggability diverges decidedly from the conception of toxicity, and must be understood within the highly competitive gaming context of LoL. These fndings help shed light on the situated nature of faggability, the role of fag in online moderation, as well as implications for designing fag and moderation.
UR - https://www.scopus.com/pages/publications/105002567254
UR - https://www.scopus.com/pages/publications/105002567254#tab=citedBy
U2 - 10.1145/3411764.3445279
DO - 10.1145/3411764.3445279
M3 - Conference contribution
AN - SCOPUS:105002567254
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths, CHI 2021
Y2 - 8 May 2021 through 13 May 2021
ER -