TY - GEN
T1 - Food with Dignity
T2 - 3rd ACM Conference on Information Technology for Social Good, GoodIT 2023
AU - Jo, Jeongwon
AU - Xie, Jingyi
AU - Carroll, John M.
N1 - Publisher Copyright:
© 2023 ACM.
PY - 2023/9/6
Y1 - 2023/9/6
N2 - In recent years, the delivery of government services via mobile applications has increased significantly, with public assistance being a prime example. Digital government services often reflect the value-laden nature of the political context they emerge from, and limited consideration of end-user values in the design of social safety net apps can cause decreased use and interruptions of public aid. To fill this gap, we adopted the lens of Value-Sensitive Design to investigate the embodiment of end-user values in existing food assistance mobile apps. We adopted the public value-based digital government framework and conducted a thematic analysis of mobile app reviews and Reddit posts. This study reveals the reflection and violation of public values and the underrepresentation of end-user dignity in current food aid mobile apps. We provide design implications for more human-centric mobile apps for social safety nets that preserve the dignity of beneficiaries.
AB - In recent years, the delivery of government services via mobile applications has increased significantly, with public assistance being a prime example. Digital government services often reflect the value-laden nature of the political context they emerge from, and limited consideration of end-user values in the design of social safety net apps can cause decreased use and interruptions of public aid. To fill this gap, we adopted the lens of Value-Sensitive Design to investigate the embodiment of end-user values in existing food assistance mobile apps. We adopted the public value-based digital government framework and conducted a thematic analysis of mobile app reviews and Reddit posts. This study reveals the reflection and violation of public values and the underrepresentation of end-user dignity in current food aid mobile apps. We provide design implications for more human-centric mobile apps for social safety nets that preserve the dignity of beneficiaries.
UR - https://www.scopus.com/pages/publications/85174237335
UR - https://www.scopus.com/pages/publications/85174237335#tab=citedBy
U2 - 10.1145/3582515.3609541
DO - 10.1145/3582515.3609541
M3 - Conference contribution
AN - SCOPUS:85174237335
T3 - ACM International Conference Proceeding Series
SP - 246
EP - 256
BT - GoodIT 2023 - Proceedings of the 2023 ACM Conference on Information Technology for Social Good
PB - Association for Computing Machinery
Y2 - 6 September 2023 through 8 September 2023
ER -