TY - JOUR
T1 - Gender and patient satisfaction in managed care plans
T2 - Analysis of the 1999 HEDIS/CAHPS 2.0H adult survey
AU - Weisman, Carol S.
AU - Henderson, Jillian T.
AU - Schifrin, Emily
AU - Romans, Martha
AU - Clancy, Carolyn M.
N1 - Funding Information:
This research was supported by the Agency for Health Care Policy and Research (AHCPR), now the Agency for Healthcare Research and Quality (AHRQ), P.O. No. 99R30286901. Data were obtained from the National Committee for Quality Assurance (NCQA). The conclusions in this paper are the responsibility of the authors and do not necessarily reflect the opinions of the NCQA. We gratefully acknowledge the helpful comments of James E. Bost, Gary A. Chase, Sarah Shih, and Sarah Hudson Scholle on earlier drafts, and the support of the AHRQ Women’s Health Program.
PY - 2001
Y1 - 2001
N2 - This paper investigates gender differences in satisfaction, and in the variables associated with satisfaction, using the Consumer Assessment of Health Plans Study (CAHPS) adult questionnaire administered by the National Committee for Quality Assurance (NCQA) as part of HEDIS 1999. Data represent 97,873 men and women enrolled in 206 commercial managed care plans nationwide. Mean plan-level gender differences in satisfaction measures are small, with no consistent pattern of one gender being more satisfied than the other. Controlling for health plan, member, utilization, and selected HEDIS performance indicators, health plan characteristics account for the largest proportion of variance explained in satisfaction. Not-for-profit status and lower turnover of primary care providers are stronger determinants of women's than men's satisfaction. We conclude that it can be useful to analyze CAHPS scores by gender to identify areas for quality improvement in women's health care.
AB - This paper investigates gender differences in satisfaction, and in the variables associated with satisfaction, using the Consumer Assessment of Health Plans Study (CAHPS) adult questionnaire administered by the National Committee for Quality Assurance (NCQA) as part of HEDIS 1999. Data represent 97,873 men and women enrolled in 206 commercial managed care plans nationwide. Mean plan-level gender differences in satisfaction measures are small, with no consistent pattern of one gender being more satisfied than the other. Controlling for health plan, member, utilization, and selected HEDIS performance indicators, health plan characteristics account for the largest proportion of variance explained in satisfaction. Not-for-profit status and lower turnover of primary care providers are stronger determinants of women's than men's satisfaction. We conclude that it can be useful to analyze CAHPS scores by gender to identify areas for quality improvement in women's health care.
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U2 - 10.1016/S1049-3867(01)00093-7
DO - 10.1016/S1049-3867(01)00093-7
M3 - Article
C2 - 11566283
AN - SCOPUS:0034843080
SN - 1049-3867
VL - 11
SP - 401
EP - 415
JO - Women's Health Issues
JF - Women's Health Issues
IS - 5
ER -
