Giving patrons what they want: The promise, process and pitfalls of providing full-text access to journals

Providing convenient access to journals for users in a geographically dispersed university was a challenge for the Pennsylvania State University Libraries’ Full-Text Implementation Group. The group established and implemented procedures for providing full-text access to general interest periodicals to all Penn State users, both in the libraries and remotely. This paper discusses the formation of the group, addresses the decisions made about providing full-text, the procedures established to implement and promote full-text, the problems encountered during implementation, and the future of full-text access at Penn State.