Helping managers help themselves: The use and utility of on-the-job interventions to improve the impact of interpersonal skills training

The purpose of this study was to examine the utility of using two posttraining interventions - self-coaching and upward feedback - to enhance the effectiveness of formal training on interpersonal skills for managers. Data from eighty-seven restaurant manager trainees demonstrated that both interventions were useful extensions to formal classroom training and appear to have substantial utility for helping managers develop and improve their interpersonal skills.