John C. Thomas, John M. Carroll

Research output: Contribution to journalArticlepeer-review

41 Scopus citations


One way of conceptualizing many of the human factors issues in interactive computing is as issues in communication about computers. Presented are a framework for this conceptualization and a review of research addressed to several levels of the communication process. Communication as an ill-structured design process is analyzed and contrasted with a process of algorithmic encoding and decoding. The design framework is then applied to examinations of how people name and refer to entities, how people understand and express relations (quantifiers and other predicates) between entities, how more complex communications (business letters) are created, and how preprinted forms reflect previous knowledge. 58 refs.

Original languageEnglish (US)
Pages (from-to)237-263
Number of pages27
JournalIBM Systems Journal
Issue number2
StatePublished - 1981

All Science Journal Classification (ASJC) codes

  • Software
  • Theoretical Computer Science
  • General Computer Science
  • Information Systems
  • Computer Graphics and Computer-Aided Design
  • Computational Theory and Mathematics


Dive into the research topics of 'HUMAN FACTORS IN COMMUNICATION.'. Together they form a unique fingerprint.

Cite this