TY - JOUR
T1 - I don't think i click
T2 - A protocol analysis study of use of a library online catalog in the internet age
AU - Novotny, Eric
PY - 2004/11
Y1 - 2004/11
N2 - A protocol analysis study was undertaken to explore how a Web-sawy generation of library users searches the online catalog. Eighteen users, including experienced and novice searchers, were recruited. Participants agreed to be recorded and to express their thoughts aloud while searching. Analysis of these data has revealed several distinct trends. Most notable among these trends has been the impact of Internet search engines on user expectations. Given the influence of the Web, these assumptions are likely common throughout higher education. This research reveals where bottlenecks occur and provides insights into how libraries can design systems that help users around trouble spots.
AB - A protocol analysis study was undertaken to explore how a Web-sawy generation of library users searches the online catalog. Eighteen users, including experienced and novice searchers, were recruited. Participants agreed to be recorded and to express their thoughts aloud while searching. Analysis of these data has revealed several distinct trends. Most notable among these trends has been the impact of Internet search engines on user expectations. Given the influence of the Web, these assumptions are likely common throughout higher education. This research reveals where bottlenecks occur and provides insights into how libraries can design systems that help users around trouble spots.
UR - http://www.scopus.com/inward/record.url?scp=26044482490&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=26044482490&partnerID=8YFLogxK
U2 - 10.5860/crl.65.6.525
DO - 10.5860/crl.65.6.525
M3 - Article
AN - SCOPUS:26044482490
SN - 0010-0870
VL - 65
SP - 525
EP - 536
JO - College and Research Libraries
JF - College and Research Libraries
IS - 6
ER -