Impact of information technology on the performance of logistics industry: The case of Hong Kong and Pearl Delta region

King Lun Choy; Angappa Gunasekaran; Hoi Yan Lam; Ka Ho Chow; Yick Chi Tsim; Tsz Wing Ng; Ying Kei Tse; Xiao Ang Lu

doi:10.1057/jors.2013.121

Impact of information technology on the performance of logistics industry: The case of Hong Kong and Pearl Delta region

King Lun Choy, Angappa Gunasekaran, Hoi Yan Lam, Ka Ho Chow, Yick Chi Tsim, Tsz Wing Ng, Ying Kei Tse, Xiao Ang Lu

School of Business Administration (Harrisburg)

Research output: Contribution to journal › Article › peer-review

41 Scopus citations

Abstract

Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.

Original language	English (US)
Pages (from-to)	904-916
Number of pages	13
Journal	Journal of the Operational Research Society
Volume	65
Issue number	6
DOIs	https://doi.org/10.1057/jors.2013.121
State	Published - Jun 2014

All Science Journal Classification (ASJC) codes

Modeling and Simulation
Strategy and Management
Statistics, Probability and Uncertainty
Management Science and Operations Research

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10.1057/jors.2013.121

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title = "Impact of information technology on the performance of logistics industry: The case of Hong Kong and Pearl Delta region",

abstract = "Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.",

author = "Choy, {King Lun} and Angappa Gunasekaran and Lam, {Hoi Yan} and Chow, {Ka Ho} and Tsim, {Yick Chi} and Ng, {Tsz Wing} and Tse, {Ying Kei} and Lu, {Xiao Ang}",

note = "Funding Information: Acknowledgements—The authors are most grateful to Professor Thomas Archibald, the Editor-in-Chief, and the reviewers of Journal of Operational Research Society for their constructive and helpful comments which helped to improve the presentation of the paper considerably. In addition, the authors wish to thank the Research Office of the Hong Kong Polytechnic University for supporting the project (Project Code: G-YK03).",

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AU - Tsim, Yick Chi

AU - Ng, Tsz Wing

AU - Tse, Ying Kei

AU - Lu, Xiao Ang

N1 - Funding Information: Acknowledgements—The authors are most grateful to Professor Thomas Archibald, the Editor-in-Chief, and the reviewers of Journal of Operational Research Society for their constructive and helpful comments which helped to improve the presentation of the paper considerably. In addition, the authors wish to thank the Research Office of the Hong Kong Polytechnic University for supporting the project (Project Code: G-YK03).

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Impact of information technology on the performance of logistics industry: The case of Hong Kong and Pearl Delta region

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All Science Journal Classification (ASJC) codes

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