@inproceedings{b663975ad04747ceb5aec7a130453cf2,
title = "Impact of IT service provider process capabilities on service provider performance: An empirical study",
abstract = "Using the resource based view of the firm this research identifies a set of provider capabilities most likely to impact the success of an IS outsourcing relationship. These capabilities are categories into key process areas. The results presented show the effect of the routinization of these processes on four client/provider related IS outsourcing success measures.",
author = "Matthew Swinarski and Rajiv Kishore and Rao, {H. Raghav}",
year = "2006",
doi = "10.1109/HICSS.2006.212",
language = "English (US)",
isbn = "0769525075",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
pages = "199c",
booktitle = "Proceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS'06",
note = "39th Annual Hawaii International Conference on System Sciences, HICSS'06 ; Conference date: 04-01-2006 Through 07-01-2006",
}