TY - GEN
T1 - Impatience induced by waiting
T2 - 11th ACM SIGCHI Conference on Designing Interactive Systems, DIS 2016
AU - Ghafurian, Moojan
AU - Reitter, David
PY - 2016/6/4
Y1 - 2016/6/4
N2 - Countdowns and progress bars provide computer users with estimates of remaining wait times. These types of feedback are intended to manage their expectations and allow users to direct attention elsewhere. We suggest that they also moderate user's impatience, which affects decision-making in the subsequent task. In an experiment with 421 participants, impatience in a timing decision task was effectively and systematically manipulated through a countdown, as it affected timing and performance of the user's actions in the task. The effect persisted even after users gained task experience. More rapid countdowns reduced impatience. Post-hoc analysis also showed increased task satisfaction with rising countdown speed and suggested greater task satisfaction with a rapid countdown than with no waiting period at all.
AB - Countdowns and progress bars provide computer users with estimates of remaining wait times. These types of feedback are intended to manage their expectations and allow users to direct attention elsewhere. We suggest that they also moderate user's impatience, which affects decision-making in the subsequent task. In an experiment with 421 participants, impatience in a timing decision task was effectively and systematically manipulated through a countdown, as it affected timing and performance of the user's actions in the task. The effect persisted even after users gained task experience. More rapid countdowns reduced impatience. Post-hoc analysis also showed increased task satisfaction with rising countdown speed and suggested greater task satisfaction with a rapid countdown than with no waiting period at all.
UR - http://www.scopus.com/inward/record.url?scp=84978645356&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84978645356&partnerID=8YFLogxK
U2 - 10.1145/2901790.2901830
DO - 10.1145/2901790.2901830
M3 - Conference contribution
AN - SCOPUS:84978645356
T3 - DIS 2016 - Proceedings of the 2016 ACM Conference on Designing Interactive Systems: Fuse
SP - 556
EP - 564
BT - DIS 2016 - Proceedings of the 2016 ACM Conference on Designing Interactive Systems
PB - Association for Computing Machinery, Inc
Y2 - 4 June 2016 through 8 June 2016
ER -