TY - JOUR
T1 - Implementation of TQM in China and organisation performance
T2 - An empirical investigation
AU - Yusuf, Yahaya
AU - Gunasekaran, Angappa
AU - Dan, Guo
PY - 2007/7
Y1 - 2007/7
N2 - This research on Total Quality Management (TQM) investigates the essences and processes of TQM implementation and its effects on organisation performance. In particular, it reports the results of a questionnaire survey of TQM practices in Chinese companies. The research identifies a series of concepts under TQM and the significant benefits it can bring to organisations to help them continuously improve, not only in product or service quality but also in integrated company management. The results from the questionnaire indicate that the adoption of TQM in China is extensive, and the majority of the expected benefits in the literature have been delivered to these Chinese companies. In addition, the questionnaire also includes two comparisons of organisation performance: one is between companies with and without TQM; the other is among TQM companies. The findings provide evidence that TQM can positively impact firm performance depending on the degree of implementation.
AB - This research on Total Quality Management (TQM) investigates the essences and processes of TQM implementation and its effects on organisation performance. In particular, it reports the results of a questionnaire survey of TQM practices in Chinese companies. The research identifies a series of concepts under TQM and the significant benefits it can bring to organisations to help them continuously improve, not only in product or service quality but also in integrated company management. The results from the questionnaire indicate that the adoption of TQM in China is extensive, and the majority of the expected benefits in the literature have been delivered to these Chinese companies. In addition, the questionnaire also includes two comparisons of organisation performance: one is between companies with and without TQM; the other is among TQM companies. The findings provide evidence that TQM can positively impact firm performance depending on the degree of implementation.
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U2 - 10.1080/14783360701239982
DO - 10.1080/14783360701239982
M3 - Article
AN - SCOPUS:34547209869
SN - 1478-3363
VL - 18
SP - 509
EP - 530
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
IS - 5
ER -