Implications of QS-9000 in the implementation of a new technology: A case study

S. Arunachalam, I. McAndrew, J. M. O'Sullivan, A. Gunasekaran

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


One of the principal concerns with ISO 9000 is its inability to document and monitor continuous improvement. QS-9000 has recognised this weakness and incorporates and demands a comprehensive philosophy of continuous improvement in all areas related to quality. As QS-9000 is relatively new for all companies, whether auditing or implementing, little experience is available for individuals to be confident that any new method of working is acceptable. Given that QS-9000 does not accept minor non-compliance as ISO 9000 does, there is a risk that major changes to the detail of its manufacturing processes may have far reaching implications for gaining or maintaining QS-9000. This paper addresses some of the major concerns, when implementing new technologies within the QS-9000 framework, and how the detail of a new technology, superabrasive reaming, may relate to individual aspects of the standard.

Original languageEnglish (US)
Pages (from-to)322-332
Number of pages11
JournalInternational Journal of Manufacturing Technology and Management
Issue number3-4
StatePublished - 2002

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering
  • Information Systems and Management
  • Electrical and Electronic Engineering


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