Abstract
Collaborative sensemaking occurs when multiple actors engage in understanding an unfamiliar, information-rich environment. We present preliminary results from a field study of the collaborative activities of healthcare providers in an emergency department. The goal of our study was to explore the nature of collaborative sensemaking and the role various information and communication tools play in the process. We describe how paper, whiteboards, and the computerized provider order entry system support common external representations to enhance collaborative sensemaking; but at the same time gaps in collaborative sensemaking occur, leading to representation shifts.
Original language | English (US) |
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Title of host publication | 28th Annual CHI Conference on Human Factors in Computing Systems - CHI'08 Extended Abstracts on Human Factors in Computing Systems |
Pages | 3105-3110 |
Number of pages | 6 |
DOIs | |
State | Published - 2008 |
Event | 28th Annual CHI Conference on Human Factors in Computing Systems - Florence, Italy Duration: Apr 5 2008 → Apr 10 2008 |
Other
Other | 28th Annual CHI Conference on Human Factors in Computing Systems |
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Country/Territory | Italy |
City | Florence |
Period | 4/5/08 → 4/10/08 |
All Science Journal Classification (ASJC) codes
- Human-Computer Interaction
- Computer Graphics and Computer-Aided Design
- Software