TY - JOUR
T1 - Information technology and systems justification
T2 - A review for research and applications
AU - Gunasekaran, A.
AU - Ngai, E. W.T.
AU - McGaughey, R. E.
N1 - Funding Information:
The authors are most grateful to two anonymous reviewers for their insightful comments on the earlier version of the manuscript that helped to improve the presentation of the paper considerably and to all the IT/IS researchers and practitioners whose contribution to the field that is the real source of inspiration to complete this research project. The research was supported in part by the University of Massachusetts—Dartmouth and The Hong Kong Polytechnic University under grant number A632.
PY - 2006/9/16
Y1 - 2006/9/16
N2 - Information technology (IT) such as Electronic Data Interchange (EDI), Radio Frequency Identification Technology (RFID), wireless, the Internet and World Wide Web (WWW), and Information Systems (IS) such as Electronic Commerce (E-Commerce) systems and Enterprise Resource Planning (ERP) systems have had tremendous impact in education, healthcare, manufacturing, transportation, retailing, pure services, and even war. Many organizations turned to IT/IS to help them achieve their goals; however, many failed to achieve the full potential of IT/IS. These failures can be attributed at least in part to a weak link in the planning process. That weak link is the IT/IS justification process. The decision-making process has only grown more difficult in recent years with the increased complexity of business brought about by the rapid growth of supply chain management, the virtual enterprise and E-business. These are but three of the many changes in the business environment over the past 10-12 years. The complexities of this dynamic new business environment should be taken into account in IT/IS justification. We conducted a review of the current literature on IT/IS justification. The purpose of the literature review was to assemble meaningful information for the development of a framework for IT/IS evaluation that better reflects the new business environment. A suitable classification scheme has been proposed for organizing the literature reviewed. Directions for future research are indicated.
AB - Information technology (IT) such as Electronic Data Interchange (EDI), Radio Frequency Identification Technology (RFID), wireless, the Internet and World Wide Web (WWW), and Information Systems (IS) such as Electronic Commerce (E-Commerce) systems and Enterprise Resource Planning (ERP) systems have had tremendous impact in education, healthcare, manufacturing, transportation, retailing, pure services, and even war. Many organizations turned to IT/IS to help them achieve their goals; however, many failed to achieve the full potential of IT/IS. These failures can be attributed at least in part to a weak link in the planning process. That weak link is the IT/IS justification process. The decision-making process has only grown more difficult in recent years with the increased complexity of business brought about by the rapid growth of supply chain management, the virtual enterprise and E-business. These are but three of the many changes in the business environment over the past 10-12 years. The complexities of this dynamic new business environment should be taken into account in IT/IS justification. We conducted a review of the current literature on IT/IS justification. The purpose of the literature review was to assemble meaningful information for the development of a framework for IT/IS evaluation that better reflects the new business environment. A suitable classification scheme has been proposed for organizing the literature reviewed. Directions for future research are indicated.
UR - http://www.scopus.com/inward/record.url?scp=33744976548&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=33744976548&partnerID=8YFLogxK
U2 - 10.1016/j.ejor.2005.06.002
DO - 10.1016/j.ejor.2005.06.002
M3 - Article
AN - SCOPUS:33744976548
SN - 0377-2217
VL - 173
SP - 957
EP - 983
JO - European Journal of Operational Research
JF - European Journal of Operational Research
IS - 3
ER -