Abstract
A comparative study of technology perceptions among lodging manag-ers from the United Kingdom, the United States, and Canada foundgeneral agreement. Automation was least common in the United King-dom (where managers expressed the highest need for more technologyuse). Managers in all three countries were happy with technology as atool to increase operational effectiveness and to improve guest satisfac-tion, although guest-operated devices received mixed reviews. Per-ceived technology needs of small properties were significantly lowerthan those of large properties and managers of small properties ratedguest-operated devices significantly lower in usefulness than did man-agers of large properties.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 86-91 |
| Number of pages | 6 |
| Journal | Cornell Hotel and Restaurant Administration Quarterly |
| Volume | 37 |
| Issue number | 6 |
| DOIs | |
| State | Published - Dec 1996 |
All Science Journal Classification (ASJC) codes
- Tourism, Leisure and Hospitality Management
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