TY - JOUR
T1 - Institutionally-induced attribution errors
T2 - Their Composition and Impact on Citizen Satisfaction with Local Government Services
AU - Lowery, David
AU - Lyons, William E.
AU - Dehoog, Ruth Hoogland
PY - 1990/4
Y1 - 1990/4
N2 - Citizens can make mistakes in evaluating the quality of public services by misattributing responsibility for service provision. Both the traditional reform approach and the public choice theory suggest that such errors are systematically influenced by the structure of political institutions, albeit in nearly the opposite manner. To explore these competing hypotheses, this study develops a typology of evaluative errors which citizens might make and a method for decomposing evaluations into their “true” and “biased” elements, which are combined with survey data in a comparison group research design to assess the impact of metropolitan fragmentation/consolidation on citizen evaluations of government.
AB - Citizens can make mistakes in evaluating the quality of public services by misattributing responsibility for service provision. Both the traditional reform approach and the public choice theory suggest that such errors are systematically influenced by the structure of political institutions, albeit in nearly the opposite manner. To explore these competing hypotheses, this study develops a typology of evaluative errors which citizens might make and a method for decomposing evaluations into their “true” and “biased” elements, which are combined with survey data in a comparison group research design to assess the impact of metropolitan fragmentation/consolidation on citizen evaluations of government.
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U2 - 10.1177/1532673X8001800204
DO - 10.1177/1532673X8001800204
M3 - Article
AN - SCOPUS:84970652132
SN - 1532-673X
VL - 18
SP - 169
EP - 196
JO - American Politics Research
JF - American Politics Research
IS - 2
ER -