@inproceedings{a197584498c349ab95b33207557c8c04,
title = "INTELLIGENT HELP IN A ONE-SHOT DIALOG: A PROTOCOL STUDY.",
abstract = "A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in 'one-shot'. The types of questions users ask and the advisory strategies employed for incomplete queries without follow-up questioning are described. The goal is to understand this new on-line tool for advising and its implications as a model of one-shot intelligent help dialogs.",
author = "Amy Aaronson and Carroll, {John M.}",
year = "1987",
month = dec,
day = "1",
language = "English (US)",
isbn = "0897912136",
series = "Proceedings - Graphics Interface",
publisher = "ACM Inc",
pages = "163--168",
editor = "Carroll, {John M.} and Tanner, {Peter P.}",
booktitle = "Proceedings - Graphics Interface",
}