Intelligent Help in a One-Shot Dialog: A Protocol Study

Amy Aaronson; John M. Carroll

doi:10.1145/29933.275624

Intelligent Help in a One-Shot Dialog: A Protocol Study

Amy Aaronson, John M. Carroll

College of Information Sciences and Technology

Research output: Contribution to conference › Paper › peer-review

1 Scopus citations

Abstract

A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in "one-shot". The types of questions users ask and the advisory strategies employed for imcomplete queries without follow-up questioning are described. The goal is to understand this new on-line tool for advising and its implications as a model of one-shot intelligent help dialogs.

Original language	English (US)
Pages	163-168
Number of pages	6
DOIs	https://doi.org/10.1145/29933.275624
State	Published - 1987

All Science Journal Classification (ASJC) codes

Human-Computer Interaction
Computer Graphics and Computer-Aided Design
Software

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10.1145/29933.275624

Cite this

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title = "Intelligent Help in a One-Shot Dialog: A Protocol Study",

abstract = "A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in {"}one-shot{"}. The types of questions users ask and the advisory strategies employed for imcomplete queries without follow-up questioning are described. The goal is to understand this new on-line tool for advising and its implications as a model of one-shot intelligent help dialogs.",

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AB - A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in "one-shot". The types of questions users ask and the advisory strategies employed for imcomplete queries without follow-up questioning are described. The goal is to understand this new on-line tool for advising and its implications as a model of one-shot intelligent help dialogs.

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ER -

Intelligent Help in a One-Shot Dialog: A Protocol Study

Abstract

All Science Journal Classification (ASJC) codes

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