TY - JOUR
T1 - Inter-organizational Coordination in the Wild
T2 - Trust Building and Collaboration Among Field-Level ICT Workers in Humanitarian Relief Organizations
AU - Saab, David J.
AU - Tapia, Andrea
AU - Maitland, Carleen
AU - Maldonado, Edgar
AU - Tchouakeu, Louis Marie Ngamassi
N1 - Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2013/3
Y1 - 2013/3
N2 - As many NGOs find themselves responding to the same crises, they have realized the potential benefits of coordinating their information and communication technology (ICT) activities-sharing satellite communications and internet access, sharing disaster assessment information-and have created cross-organizational coordination bodies. Coordination at the headquarters level across organizations has proven to be insufficient, and some bodies are now engaging ICT personnel in their field offices in coordination efforts. This case study presents the findings of one body's field office coordination efforts among its ICT workers, where trust building through collaborative activities is revealed to be essential elements in successful coordination across organizations.
AB - As many NGOs find themselves responding to the same crises, they have realized the potential benefits of coordinating their information and communication technology (ICT) activities-sharing satellite communications and internet access, sharing disaster assessment information-and have created cross-organizational coordination bodies. Coordination at the headquarters level across organizations has proven to be insufficient, and some bodies are now engaging ICT personnel in their field offices in coordination efforts. This case study presents the findings of one body's field office coordination efforts among its ICT workers, where trust building through collaborative activities is revealed to be essential elements in successful coordination across organizations.
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U2 - 10.1007/s11266-012-9285-x
DO - 10.1007/s11266-012-9285-x
M3 - Article
AN - SCOPUS:84872857737
SN - 0957-8765
VL - 24
SP - 194
EP - 213
JO - Voluntas
JF - Voluntas
IS - 1
ER -