Interactive reference at a distance: A corporate model for academic libraries

Susan A. Ware, Patricia S. Howe, Rosemary G. Scalese

Research output: Contribution to journalArticlepeer-review

5 Scopus citations


Distance education's steady evolution from correspondence courses to virtual classrooms poses a significant challenge to the delivery of library services. Success in achieving widespread electronic access to library catalogs and online databases serves only as the foundation for meeting this challenge. Full evolution to virtual library services demands the addition of dynamic and interactive electronic reference services. The Telebase Help Desk service is one model of an Internet-based interactive reference service.

Original languageEnglish (US)
Pages (from-to)171-179
Number of pages9
JournalReference Librarian
Issue number69-70
StatePublished - Aug 2 2001

All Science Journal Classification (ASJC) codes

  • Library and Information Sciences


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