Interactive reference at a distance: A corporate model for academic libraries

Susan A. Ware; Patricia S. Howe; Rosemary G. Scalese

doi:10.1300/J120v33n69_17

Interactive reference at a distance: A corporate model for academic libraries

Susan A. Ware, Patricia S. Howe, Rosemary G. Scalese

John D. Vairo Library (Brandywine)

Research output: Contribution to journal › Article › peer-review

5 Scopus citations

Abstract

Distance education's steady evolution from correspondence courses to virtual classrooms poses a significant challenge to the delivery of library services. Success in achieving widespread electronic access to library catalogs and online databases serves only as the foundation for meeting this challenge. Full evolution to virtual library services demands the addition of dynamic and interactive electronic reference services. The Telebase Help Desk service is one model of an Internet-based interactive reference service.

Original language	English (US)
Pages (from-to)	171-179
Number of pages	9
Journal	Reference Librarian
Volume	33
Issue number	69-70
DOIs	https://doi.org/10.1300/J120v33n69_17
State	Published - Aug 2 2001

All Science Journal Classification (ASJC) codes

Library and Information Sciences

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10.1300/J120v33n69_17

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title = "Interactive reference at a distance: A corporate model for academic libraries",

abstract = "Distance education's steady evolution from correspondence courses to virtual classrooms poses a significant challenge to the delivery of library services. Success in achieving widespread electronic access to library catalogs and online databases serves only as the foundation for meeting this challenge. Full evolution to virtual library services demands the addition of dynamic and interactive electronic reference services. The Telebase Help Desk service is one model of an Internet-based interactive reference service.",

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Interactive reference at a distance: A corporate model for academic libraries

Abstract

All Science Journal Classification (ASJC) codes

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