Internet delay effects: How users perceive quality, organization, and ease of use of information

Andrew Sears; Julie A. Jacko; Michael S. Borella

doi:10.1145/1120212.1120430

Internet delay effects: How users perceive quality, organization, and ease of use of information

Andrew Sears, Julie A. Jacko, Michael S. Borella

College of Information Sciences and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

38 Scopus citations

Abstract

In this paper we report the results of an investigation designed to determine the effects of Internet delays on users perceptions of ease of locating information, organization of information, quality of information, and navigation problems. The results demonstrated user sensitivity to delays. As expected, for text-and-graphics documents, shorter delays provoked more favorable responses. However, for text-only documents, the shorter the delay, the less favorably a document was viewed. The results indicated that users may prefer multi-media web sites but are unwilling to tolerate the substantial network delays often associated with delivering graphics, video, animation, and audio.

Original language	English (US)
Title of host publication	CHI 1997 Extended Abstracts on Human Factors in Computing Systems
Subtitle of host publication	Looking to the Future, CHI EA 1997
Editors	Steven Pemberton
Publisher	Association for Computing Machinery
Pages	353-354
Number of pages	2
ISBN (Electronic)	0897919262
DOIs	https://doi.org/10.1145/1120212.1120430
State	Published - Mar 22 1997
Event	Conference on Human Factors in Computing Systems, CHI EA 1997 - Atlanta, United States Duration: Mar 22 1997 → Mar 27 1997

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings
Volume	22-27-March-1997

Other

Other	Conference on Human Factors in Computing Systems, CHI EA 1997
Country/Territory	United States
City	Atlanta
Period	3/22/97 → 3/27/97

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Access to Document

10.1145/1120212.1120430

Cite this

Sears, A., Jacko, J. A., & Borella, M. S. (1997). Internet delay effects: How users perceive quality, organization, and ease of use of information. In S. Pemberton (Ed.), CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997 (pp. 353-354). (Conference on Human Factors in Computing Systems - Proceedings; Vol. 22-27-March-1997). Association for Computing Machinery. https://doi.org/10.1145/1120212.1120430

Sears, Andrew ; Jacko, Julie A. ; Borella, Michael S. / Internet delay effects : How users perceive quality, organization, and ease of use of information. CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997. editor / Steven Pemberton. Association for Computing Machinery, 1997. pp. 353-354 (Conference on Human Factors in Computing Systems - Proceedings).

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title = "Internet delay effects: How users perceive quality, organization, and ease of use of information",

abstract = "In this paper we report the results of an investigation designed to determine the effects of Internet delays on users perceptions of ease of locating information, organization of information, quality of information, and navigation problems. The results demonstrated user sensitivity to delays. As expected, for text-and-graphics documents, shorter delays provoked more favorable responses. However, for text-only documents, the shorter the delay, the less favorably a document was viewed. The results indicated that users may prefer multi-media web sites but are unwilling to tolerate the substantial network delays often associated with delivering graphics, video, animation, and audio.",

author = "Andrew Sears and Jacko, {Julie A.} and Borella, {Michael S.}",

note = "Publisher Copyright: {\textcopyright} 1997. Copyright on this material is held by the authors.; Conference on Human Factors in Computing Systems, CHI EA 1997 ; Conference date: 22-03-1997 Through 27-03-1997",

year = "1997",

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day = "22",

doi = "10.1145/1120212.1120430",

language = "English (US)",

series = "Conference on Human Factors in Computing Systems - Proceedings",

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Sears, A, Jacko, JA & Borella, MS 1997, Internet delay effects: How users perceive quality, organization, and ease of use of information. in S Pemberton (ed.), CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997. Conference on Human Factors in Computing Systems - Proceedings, vol. 22-27-March-1997, Association for Computing Machinery, pp. 353-354, Conference on Human Factors in Computing Systems, CHI EA 1997, Atlanta, United States, 3/22/97. https://doi.org/10.1145/1120212.1120430

Internet delay effects: How users perceive quality, organization, and ease of use of information. / Sears, Andrew; Jacko, Julie A.; Borella, Michael S.
CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997. ed. / Steven Pemberton. Association for Computing Machinery, 1997. p. 353-354 (Conference on Human Factors in Computing Systems - Proceedings; Vol. 22-27-March-1997).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AB - In this paper we report the results of an investigation designed to determine the effects of Internet delays on users perceptions of ease of locating information, organization of information, quality of information, and navigation problems. The results demonstrated user sensitivity to delays. As expected, for text-and-graphics documents, shorter delays provoked more favorable responses. However, for text-only documents, the shorter the delay, the less favorably a document was viewed. The results indicated that users may prefer multi-media web sites but are unwilling to tolerate the substantial network delays often associated with delivering graphics, video, animation, and audio.

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Sears A, Jacko JA, Borella MS. Internet delay effects: How users perceive quality, organization, and ease of use of information. In Pemberton S, editor, CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997. Association for Computing Machinery. 1997. p. 353-354. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/1120212.1120430

Internet delay effects: How users perceive quality, organization, and ease of use of information

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