Intranets and organizational learning: A research and development agenda

Julie A. Jacko, Gavriel Salvendy, François Sainfort, V. Kathlene Emery, Demosthenes Akoumianakis, Vincent G. Duffy, June Ellison, Diana Burley Gant, Zann Gill, Yong Gu Ji, Patricia M. Jones, Ben Tzion Karsh, Arthur I. Karshmer, Jonathan Lazar, Brian Peacock, Marc L. Resnick, Andrew Sears, Michael J. Smith, Constantine Stephanidis, Jürgen Ziegler

Research output: Contribution to journalArticlepeer-review

17 Scopus citations


This article presents the outcomes of a technical symposium on the topic of the use of intranets as a tool for organizational learning, which was conducted at the 9th International Conference on Human-Computer Interaction, held in New Orleans, Louisiana, August 5 through 10, 2001. The objective of the symposium was to derive, based on the collective intelligence of experts, an agenda for research and development (R&D) concerning the use of intranet for organizational learning for the short, medium, and long term. Expert knowledge of this research area was acquired and assimilated through the symposium, which was composed of technical paper presentations and a full-day "white paper" session, as well as pre- and post-symposium survey dissemination and analysis. The current state of knowledge and resulting agenda for R&D are reported, and 4 critical areas are emphasized: organizational rules, norms and structures; changes in the nature of work; knowledge manipulation; and technology issues.

Original languageEnglish (US)
Pages (from-to)93-130
Number of pages38
JournalInternational Journal of Human-Computer Interaction
Issue number1
StatePublished - 2002

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics
  • Human-Computer Interaction
  • Computer Science Applications


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