TY - JOUR
T1 - “It's been a whole new world”
T2 - Staff perceptions of implementing a person-centered communication intervention during the COVID-19 pandemic
AU - Corpora, Miranda
AU - Kelley, Megan
AU - Kasler, Kamryn
AU - Heppner, Alex
AU - van Haitsma, Kimberly
AU - Abbott, Katherine M.
N1 - Funding Information:
Disclosure: The authors have disclosed no potential conflicts of interest, financial or otherwise. This work was supported by Civil Monetary Penalty Fund grants from the Ohio Department of Medicaid and the Tennessee Department of Health. Acknowledgment: The authors thank the providers who participated in this study.
Publisher Copyright:
© 2021 Slack Incorporated. All rights reserved.
PY - 2021/5
Y1 - 2021/5
N2 - The coronavirus disease 2019 (COVID-19) has challenged the way nursing homes deliver person-centered care (PCC). Preferences for Activity and Leisure (PAL) Cards are a tool to communicate residents' important preferences to staff. Monthly interviews (N = 32) were conducted with champions who were conducting a PAL Card quality improvement project in Tennessee nursing homes (N = 11) between March and August 2020. Three major themes emerged: Structural Changes (e.g., halting admissions, adding an isolation unit), Resident Burden (e.g., physical isolation, loneliness), and Provider Burnout (e.g., increased workload, mental exhaustion). Further, providers expressed the benefits to using PAL Cards, specifically in regard to blunting the negative impact of each theme. Results showed the overall negative impact of COVID-19 on nursing home communities. Nursing staff experienced greater burden than other staff, reflecting their prominent role in providing direct care to residents with COVID-19. Staff reported that PAL Cards helped promote PCC.
AB - The coronavirus disease 2019 (COVID-19) has challenged the way nursing homes deliver person-centered care (PCC). Preferences for Activity and Leisure (PAL) Cards are a tool to communicate residents' important preferences to staff. Monthly interviews (N = 32) were conducted with champions who were conducting a PAL Card quality improvement project in Tennessee nursing homes (N = 11) between March and August 2020. Three major themes emerged: Structural Changes (e.g., halting admissions, adding an isolation unit), Resident Burden (e.g., physical isolation, loneliness), and Provider Burnout (e.g., increased workload, mental exhaustion). Further, providers expressed the benefits to using PAL Cards, specifically in regard to blunting the negative impact of each theme. Results showed the overall negative impact of COVID-19 on nursing home communities. Nursing staff experienced greater burden than other staff, reflecting their prominent role in providing direct care to residents with COVID-19. Staff reported that PAL Cards helped promote PCC.
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U2 - 10.3928/00989134-20210407-03
DO - 10.3928/00989134-20210407-03
M3 - Article
C2 - 34039094
AN - SCOPUS:85105332908
SN - 0098-9134
VL - 47
SP - 9
EP - 13
JO - Journal of gerontological nursing
JF - Journal of gerontological nursing
IS - 5
ER -