TY - GEN
T1 - Keeping the HF/UX curriculum current with the critical decision method
AU - Elliott, Lisa Jo
N1 - Publisher Copyright:
© Springer International Publishing Switzerland 2017.
PY - 2017
Y1 - 2017
N2 - Vicious problems are problems that reinvent themselves. One vicious problem is how to educate the next generation of usability (UX) professionals. I borrowed a method from naturalistic decision-making research: the critical decision method (CDM). A CDM is an ethnographic approach that elicits the implicit knowledge of experts in their area of expertise. The methodology reveals the decision points, options, and outcomes with which a decision maker struggles. The decision points derive key attributes, meanings, and goals for the area of concern. UX businesses have a vicious problem similar to education: whom to hire for a UX position, who is qualified and who is not? I used the critical decision method to elicit required skills within the local UX market. These contributed to a reworking of the UX curriculum. The methodology and the results are discussed.
AB - Vicious problems are problems that reinvent themselves. One vicious problem is how to educate the next generation of usability (UX) professionals. I borrowed a method from naturalistic decision-making research: the critical decision method (CDM). A CDM is an ethnographic approach that elicits the implicit knowledge of experts in their area of expertise. The methodology reveals the decision points, options, and outcomes with which a decision maker struggles. The decision points derive key attributes, meanings, and goals for the area of concern. UX businesses have a vicious problem similar to education: whom to hire for a UX position, who is qualified and who is not? I used the critical decision method to elicit required skills within the local UX market. These contributed to a reworking of the UX curriculum. The methodology and the results are discussed.
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U2 - 10.1007/978-3-319-42070-7_2
DO - 10.1007/978-3-319-42070-7_2
M3 - Conference contribution
AN - SCOPUS:84979658634
SN - 9783319420691
T3 - Advances in Intelligent Systems and Computing
SP - 15
EP - 21
BT - Advances in Human Factors, Business Management, Training and Education - Proceedings of the AHFE 2016 International Conference on Human Factors, Business Management and Society
A2 - Andre, Terence
A2 - Kantola, Jussi Ilari
A2 - Nazir, Salman
A2 - Barath, Tibor
PB - Springer Verlag
T2 - International Conference on Human Factors, Business Management and Society, AHFE 2016
Y2 - 27 July 2016 through 31 July 2016
ER -