Knowledge management in service encounters: Impact on customers' satisfaction evaluations

Keyphrases

• Analysis of Covariance 20%
• Behavioral Intention 40%
• Consumer Evaluation 20%
• Consumer Response 20%
• Customer Relationship Management 20%
• Customer Satisfaction 60%
• Customer Satisfaction Level 100%
• Design Methodology 20%
• Frontline Employees 40%
• Knowledge Areas 20%
• Knowledge Management 100%
• Knowledge Marketing 20%
• Knowledge Value 20%
• Marketing Literature 20%
• Mediating Effect 20%
• Methodological Research 20%
• Multivariate Analysis of Variance 20%
• Perceived Control 20%
• Perceived Fairness 20%
• Service Encounter 100%
• Service Evaluation 20%
• Service Exchange 20%
• Service Management 20%
• Service Provider 20%
• Service Users 20%
• Tacit Knowledge 40%
• Theoretical Research 20%

Social Sciences

• Methodological Research 10%