@article{d24527a155b74d83854bee3b31ad89d9,
title = "Knowledge Management Support for Teachers",
abstract = "Business organizations worldwide are implementing techniques and technologies to better manage their knowledge. Their objective is to improve the quality of the contributions people make to their organizations by helping them to make sense of the context within which the organization exists; to take responsibility, cooperate, and share what they know and learn; and to effectively challenge, negotiate, and learn from others. We consider how the concepts, tools, and techniques of organizational knowledge management can be applied to the professional practices and development of teachers. We describe a framework for knowledge management support for teachers where the sharing of concrete knowledge scaffolds the attainment of more abstract levels of knowledge sharing. We describe the development of a knowledge management support system emphasizing long-term participatory design relationships between technologists and teachers, regional cooperation among teachers in adjacent school divisions, the integration of communication and practice, synchronous and asynchronous interactions, and multiple metaphors for organizing knowledge resources and activities.",
author = "Carroll, {John M.} and Choo, {Chun Wei} and Dunlap, {Daniel R.} and Isenhour, {Philip L.} and Kerr, {Stephen T.} and Allan MacLean and Rosson, {Mary Beth}",
note = "Funding Information: Finally, we describe the development of a knowledge management support system for teachers. Our approach recruits teachers and community members to join us in a long-term participatory design process that helps to ensure that the information technology we create addresses the concerns and practices of its users. Our focus is on regional cooperation among teachers who work in similar contexts and who can meet face-to-face, though not always daily or weekly. Our system integrates shared com- munication with sharing practices; it is more than a discussion forum and more than a document management system. Our system also integrates synchronous and asynchronous interactions to address the scheduling constraints of schools as a workplace. We show how multiple metaphors can be used to organize knowledge to better serve the different needs of various school stakeholder constituencies (teachers, parents, administration, community members). We are currently implementing this system with support from the National Science Foundation. Funding Information: This work was supported by the National Science Foundation, REC-0106552. Copyright: Copyright 2017 Elsevier B.V., All rights reserved.",
year = "2003",
doi = "10.1007/BF02504543",
language = "English (US)",
volume = "51",
pages = "42--64",
journal = "Educational Technology Research and Development",
issn = "1042-1629",
publisher = "Springer Boston",
number = "4",
}